Skills:
Branch Operations Management ? Customer Service ? Excellent time management skills ? Attention to Detail ? Excellent Work Ethic ? Client Relationship Management ? Verbal/Written Communication ? Staff Management ? Operations Management ? Team Player ? Sales Management ? Business Development
Work History:
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded. ? ? Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly. ? Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. ? Implemented effective sales strategies to achieve branch targets and exceed expectations consistently. ? Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. ? Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals. ? Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support. ? Increased branch profitability by implementing cost-saving measures and streamlining operational processes. ? ? Complied with regulatory guidelines and requirements. ? Consulted customers to boost product sales and services. Monitored market trends to identify new business opportunities and capitalise on potential growth areas within the community or region served. ? Coordinated marketing campaigns tailored towards target audience
